OceanProvesT takes privacy seriously and cares about personal information.
‘Personal
information’ means information or an opinion about an identified individual, or an
individual who is reasonably identifiable. OceanProvesT’s Privacy Policy applies
to
personal information collected and/or held by OceanProvesT. This Privacy Policy
also
explains how we process ‘personal data’ about people in the European Union (EU), as required
under the General Data Protection Regulation (GDPR). We will review this policy regularly,
and we may update it from time to time.
The types of personal information we collect and hold
We collect personal information about our users in order provide our products, services, and
customer support. Our products, services, and customer support are provided through many
platforms including but not limited to: websites, email, and telephone. The specific
platform
and product, service, or support you interact with may affect the personal data we collect.
Not all information requested, collected, and processed by us is “Personal Information” as it
does not identify you as a specific natural person. This will include majority of “User
Generated Content” that you provide us with the intention of sharing with other users inside
a
transaction. Such “Non-Personal Information” is not covered by this privacy policy. However,
as
non-personal information may be used in aggregate or be linked with existing personal
information; when in this form it will be treated as personal information. As such, this
privacy
policy will list both types of information for the sake of transparency.
In some situation users may provide us with personal information without us asking for it, or
through means not intended for the collection of particular types of information. Whilst we
may
take reasonable steps to protect this data, the user will have bypassed our systems,
processes,
and control and thus the information provided will not be governed by this privacy policy.
In some situations users may provide us personal information over platforms that are outside
our
control; for example through social media or forums. Whilst any information collected by us
is
governed by this Privacy Policy, the platform by which it was communicated will be governed
by
its own Privacy Policy.
HOW WE COLLECT PERSONAL INFORMATION
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal
information. This might happen through our website, applications, online chat systems,
telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the
time,
to explain how we will use the personal information we are asking for. The notice may be
written
or verbal.
We may request, collect, or process the following information:
- Account Details – password
- Contact Details – email address, phone number
- Location Details – physical address, billing address, timezone - Identity Details – full
name,
proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill)
- Financial Information – credit card details, wire transfer details, payment processor
details
(e.g. skrill, paypal, crypto wallets), tax numbers User Generated Content – transaction
descriptions, transaction attachments
Information that we collect from others
Users have the ability to start a transaction with non-users by providing contact details
such
as email address, physical address, and phone number. In these situations, the information
will
be collected and stored by us to contact the non-user and to prevent abuse of our systems.
Your payment provider may transmit information about the payment that we may collect or
process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
- Contact Details – email address, phone number
- Location Details – Physical Address, billing address, timezone
- Financial Information – transaction details, payment account details (e.g. paypal email
address and physical address), wire transfer details
- User Generated Content – transaction description
Our partners may create transactions on your behalf, in these situations the information that
can be provided is the same as the information we may request, collect and process from
individual users. Whilst our partners platforms will be governed by their own privacy
policy,
any personal information that is transferred to our platform will be treated and protected
as
though it was submitted by a user.
Information we collect as you use our service
We maintain records of the interactions we have with our users, including the products,
services
and customer support we have provided. This includes the interactions our users have with
our
platform such as when a user has viewed a page or clicked a button. When we are contacted we
may
collect personal information that is intrinsic to the communication. For example, if we are
contacted via email, we will collect the email address used.
We may collect or process the following (mostly non PII) information:
- Metadata – IP address, computer and connection information, referring web page, standard
web
log information, language settings, timezone, etc.
- Device Information – device identifier, device type, device plugins, hardware
capabilities,
etc
- Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc
HOW WE USE PERSONAL INFORMATION
The information we request, collect, and process is primarily used to provide users with the
product or service they have requested. More specifically, we may use your personal
information
for the following purposes:
- to provide the service or product you have requested;
- to facilitate the creation of OceanProvesT Agreements;
- to provide technical or other support to you;
- to answer enquiries about our services, or to respond to a complaint;
- to promote our other programs, products or services which may be of interest to you
(unless
you have opted out from such communications);
- to allow for debugging, testing and otherwise operate our platforms;
- to conduct data analysis, research and otherwise build and improve our platforms;
- to comply with legal and regulatory obligations;
if otherwise permitted or required by law; or for other purposes with your consent, unless
you
withdraw your consent for these purposes.
The ‘lawful processing’ grounds on which we will use personal information about our users are
(but are not limited to):
- when a user has given consent;
- when necessary for the performance of a contract to which the user is party;
- processing is necessary for compliance with our legal obligations;
- processing is necessary in order to protect the vital interests of our users or of another
natural person;
- processing is done in pursuing our legitimate interests, where these interests do not
infringe
on the rights of our users.
When we disclose personal information
To other parties in your transactions
We may disclose your personal information to third parties that participate in a transaction
with you, including but not limited to:
- counterparties,
- brokers; and,
- affiliates involved in origination of the transaction.
Exercising your other rights
You have a number of other rights in relation to the personal data OceanProvesT
holds about
you, however, there may be restrictions on how you may exercise the rights. This is largely
due
to the nature of the products and services we provide. Much of the data we collect is in
order
to facilitate contracts between users, facilitate payments, provide protection for the
legitimate users, and meet our legal obligations – these data uses are protected against the
below rights.
You have the right to:
- opt-out of direct marketing, and profiling for marketing
- erasure
- temporary restriction of processing.
Direct marketing and profiling – users can unsubscribe by following the link included at the
bottom of each email.
Erasure – Most personal information cannot be deleted as they are used to support contracts
between users, document financial transactions, and are used in providing protection for
users
on the platform. In the case of non-personal data that can be linked with personal data, it
will
either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing – under certain circumstances you may exercise this
right,
in particular if you believe that the personal data we have is not accurate, or you believe
that
we do not have legitimate grounds for processing your information. In either case you may
exercise this right by contacting our privacy officer. Unless stated above, users may
exercise
any of the above rights by contacting our Privacy Officer.